What is this privacy policy for?

This privacy policy governs the privacy of this website [] and its users who choose to use it.


The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users and Care Advice Centre. Furthermore, the way this website processes, stores and protects user data and information is also be detailed within this policy.

The Website

The Care Advice Centre take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all EU laws under GDPR legislation and requirements for user privacy.

The Use of Cookies

This website uses cookies to better the user's experience while visiting the website.


Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website to provide the user with a tailored experience within this website.


Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.


This website uses tracking cookies to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website but will not store, save, or collect personal information. You can read Google's privacy policy here for further information [ ].


Other cookies may be stored to your computer's hard drive by external vendors, such as; Facebook, LinkedIn & Mailchimp, when this website uses referral programmes. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2018. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.


Care Advice Centre use any information submitted to provide you with further information about the products / services they offer that you have expressly requested, or to assist you in answering any questions or queries you may have submitted.


Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter programme, provided by Mailchimp, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.


Subscriptions are taken in compliance with GDPR. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation 2018. No personal details are passed on to third parties nor shared with companies / people outside of Care Advice Centre. Under the General Data Protection Regulations 2018 you may request a copy of personal information held about you by this website's email newsletter programme. A small fee will be payable. If you would like a copy of the information held on you please contact us.


Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails; forwarding of emails; the clicking of links within the email content; times, dates and frequency of activity (this is not a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.


In compliance with the General Data Protection Regulations 2018 subscribers are given the opportunity to view & edit their details or unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that Care Advice Centre participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.


Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.


This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Provision of Service

To enable the Care Advice Centre to provide a service to you, it is necessary to collect personal information from you and from third parties. Prior to contacting third parties for information, you will be asked to complete a 'Consent to Information Sharing' form. If you are unable to give consent due to a lack of capacity (Mental Capacity Act 2005) your advocate can provide this consent in your best interests.


Sources of third party information may be:


  • A family member, or someone else acting on your behalf.
  • Doctors, other clinicians and health-care professionals.
  • Solicitors.
  • Financial advisors.


Only relevant information required to complete the service requested will be gathered by The Care Advice Centre. We'll ensure that the information collected and stored is:


  • As required to do the job.
  • Accurate and up-to-date.
  • Only used for the purpose intended.


Your personal information will only used during the time that the Care Advice Centre is providing the agreed service to the you. All information is stored securely during this time. Your personal information will not be shared with any other companies. Once The Care Advice Centre has ended their support to the client, we retain your information for up to 7 years in line with Local Authority retention of information. This is to allow for further support services within this time and provision of information to the courts if required.


The Care Advice Centre has an obligation to alert the relevant Local Authority if they have a Safeguarding Concern regarding a persons' well-being. In these circumstances your personal information would be shared with the Local Authority (see Safeguarding Adults Policy for further information). There may be some circumstances where the Care Advice Centre will be required to share personal information with the police and other law enforcement agencies to help them to perform their duties. Or with others if we have to do this by law or under a court order.

Resources & Further Information